RETURNS & REFUNDS

Due to the nature of our product, we are not able to take returns back into our shipment facility. If you feel a product you received does not meet our guarantee, please contact us at 1-417-425-8794 or papavalleywagyu@gmail.com within 30 days of the receipt of your product and our team will gladly assist you beginning the refund/review process. Occasionally, we will require product to be returned to our operations department for review. If it is determined a return is necessary, our team will provide a shipping label, packaging and facilitate a pickup with our shipping carrier for the product to be returned. Once the product is received and reviewed, a credit will be issued or replacement product will be shipped to customer. Returns must be initiated within 30 days of the receipt of product. The review process will take no longer than 14 days from date of initiation. Once a review has been completed a) replacement product will be shipped, b) a refund will be issued to original form of payment, or c) store credit will be issued within 48 hours.